Terms & Conditions

Acceptance of Terms

These Terms and Conditions ("Terms") govern your participation in tournaments organized by VORTEX eSports ("we," "us," "the Organizer"), including the Vortex Champion League and all associated events.

By registering for any VORTEX eSports tournament, joining our Discord server, paying an entry fee, or participating in any of our events, you agree to be bound by these Terms. If you do not agree to these Terms, you must not participate in our tournaments.

We reserve the right to modify these Terms at any time. Significant changes will be announced on our Discord and WhatsApp. Continued participation after updates constitutes acceptance of the revised Terms.

Eligibility Requirements

To participate in VORTEX eSports tournaments, you must meet all of the following requirements:

• Hold a valid, active Free Fire MAX account in good standing
• Not be banned, suspended, or restricted on Free Fire MAX at the time of registration
• Have a stable internet connection capable of supporting competitive gameplay
• Be a resident of India or have a valid Indian payment method for entry fee and prize distribution
• Provide accurate and truthful registration information
• Not be a current employee, volunteer, or administrator of VORTEX eSports
• Agree to follow all rules, guidelines, and decisions of VORTEX eSports tournament administrators
• Have a valid Discord account to receive match room IDs and communicate with administrators

Age Restrictions

Participation in VORTEX eSports tournaments is subject to the following age requirements:

• Players must be 13 years of age or older to participate in any VORTEX eSports tournament
• Players under 18 years of age must have explicit parental or guardian consent before registering and paying any entry fees
• For prize-winning players under 18, prize distribution may require parental/guardian verification
• Entry fees paid on behalf of a minor are the responsibility of the parent or guardian
• By registering, you confirm that you meet the age requirements or have obtained appropriate parental consent

Fair Play Policy

VORTEX eSports is committed to providing a fair and competitive gaming environment. All participants are required to adhere to our fair play standards:

Match Etiquette

• Do not communicate with opponents outside of designated channels during matches
• Do not share room IDs or passwords with non-participating players
• Report any technical issues immediately to tournament administrators
• Decisions made by VORTEX eSports administrators during matches are final
• Screenshot match results as instructed and submit within the required timeframe

No Hacking / Cheating Policy

VORTEX eSports maintains a strict zero-tolerance policy against any form of cheating, hacking, or use of unauthorized software. The following are strictly prohibited:

• Aimbots, wallhacks, speed hacks, or any game-modifying software
• Account boosting or playing on a boosted account to gain unfair rank advantage
• Emulator usage in mobile-designated tournaments (unless explicitly permitted)
• VPN usage to manipulate ping or game region, unless technically required
• Bug exploitation or using known game glitches for competitive advantage
• Match fixing or colluding with opponents to predetermine match results
• Stream sniping if any match is being broadcast live
• Multi-accounting — registering under multiple names for the same tournament

We reserve the right to request gameplay recordings, screenshots, or device proof as evidence in cheating investigations. Refusal to cooperate with an investigation will be treated as an admission of guilt.

Match Dispute Handling

6.1 Filing a Dispute

Disputes must be filed within 15 minutes of a match concluding. To file a dispute:

1. Contact a VORTEX eSports administrator immediately via Discord or WhatsApp
2. Provide your Player UID, team name, and match details
3. Submit all relevant evidence — screenshots, recordings, and timestamps
4. Clearly describe the nature of the dispute

6.2 Investigation Process

• All disputes are reviewed by at least two VORTEX eSports administrators
• Both parties will be given an opportunity to present evidence
• Decisions are typically communicated within 24 hours of dispute filing
• In complex cases, resolution may take up to 72 hours

6.3 Final Decision

Account Suspension Rights

VORTEX eSports reserves the right to suspend, ban, or restrict any participant at our sole discretion for the following reasons (including but not limited to):

• Violation of these Terms & Conditions or Community Guidelines
• Proven cheating, hacking, or use of unauthorized software
• Abusive, toxic, or harassing behavior toward players or staff
• Providing false registration information
• Threatening or blackmailing VORTEX eSports staff or players
• Fraudulent payment activities
• Sharing room IDs with unauthorized persons
• Repeated violations of minor rules after prior warnings
• Any conduct deemed detrimental to the VORTEX eSports community

Suspended players forfeit any pending prizes and are not entitled to refunds of entry fees.

Prize Distribution Terms

8.1 Prize Eligibility

• Only players who legitimately complete all matches and meet all eligibility criteria are entitled to prizes
• Winners must claim prizes within 7 days of a tournament concluding by contacting VORTEX eSports
• Unclaimed prizes after 7 days may be forfeited at our discretion
• Winners must provide a valid UPI ID for prize transfer

8.2 Prize Transfer Process

• Prizes are distributed within 3–7 business days of tournament conclusion and winner verification
• Prize transfers are made via UPI to the bank account linked to your UPI ID
• VORTEX eSports is not responsible for incorrect UPI IDs provided by winners
• Failed transfers due to incorrect UPI details require the winner to provide corrected details within 48 hours

8.3 Tax Responsibility

8.4 Prize Modification

VORTEX eSports reserves the right to modify prize structures in the event of insufficient tournament registrations or unforeseen circumstances. Such modifications will be announced before the tournament begins. Players who disagree may withdraw before tournament commencement and request a refund per our Refund Policy.

Tournament Cancellation Clause

VORTEX eSports reserves the right to postpone, reschedule, or cancel any tournament for the following reasons:

• Insufficient registrations (minimum participant threshold not met)
• Technical issues with the Free Fire MAX platform or servers
• Force majeure events (natural disasters, government orders, pandemics)
• Widespread cheating or integrity violations detected before the event
• Payment gateway or prize pool management issues

In the event of a full cancellation before the tournament begins, all entry fees will be refunded within 5–7 business days. Please refer to our Refund Policy for full details.

If a tournament is cancelled after it has commenced (e.g., due to server issues), partial refunds or alternative compensation will be offered at VORTEX eSports' discretion.

Intellectual Property

All content associated with VORTEX eSports tournaments — including but not limited to logos, tournament names, bracket designs, social media content, stream overlays, and promotional materials — is the intellectual property of VORTEX eSports unless otherwise stated.

• You may not reproduce, distribute, or commercially exploit VORTEX eSports branded content without written permission
• Recording and sharing gameplay footage from our tournaments for personal/non-commercial use is permitted and encouraged
• Participants grant VORTEX eSports the right to use submitted screenshots, usernames, and match highlights for promotional purposes
• Free Fire MAX gameplay elements, characters, and assets are the intellectual property of Garena International

Limitation of Liability

To the fullest extent permitted by applicable law, VORTEX eSports shall not be liable for:

• Technical failures, server outages, or connectivity issues beyond our control
• Loss of in-game items, currency, or accounts during tournament participation
• Actions taken by Garena or Free Fire MAX against your game account
• Internet service interruptions affecting your match performance
• Damages arising from use of our platforms or third-party services
• Indirect, consequential, or punitive damages of any nature
• Prize payment delays caused by payment gateway issues or incorrect banking details provided by winners

VORTEX eSports' maximum liability to any individual participant shall not exceed the entry fee paid by that participant for the relevant tournament.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms, tournament participation, or any related matter shall be subject to the exclusive jurisdiction of the courts located in India.

Participants agree to submit to the personal jurisdiction of Indian courts for the resolution of any disputes. VORTEX eSports encourages participants to first attempt resolution through direct communication with our support team before pursuing legal action.

Free Fire MAX & Garena Disclaimer

Free Fire MAX, Garena, and all related names, logos, and game content are registered trademarks and intellectual property of Garena International (I) Private Limited or its affiliates. All rights reserved by their respective owners.

VORTEX eSports conducts tournaments using the Free Fire MAX game platform as a medium for skill-based competition. Any use of game-related names is purely for descriptive identification purposes and does not imply any official partnership or endorsement.

Garena is not responsible for and has no involvement in VORTEX eSports' tournament operations, prize distributions, entry fee collections, or any other activities.

Contact & Support

For questions regarding these Terms & Conditions, please contact us: